1. General Information
1.1 These general terms and conditions apply to all purchases made through the ARCANA Fantasy webshop (hereinafter "we" or "us"). This webshop sells handmade products such as dice bags, hats, pouches, and accessories.
1.2 It is important to read these terms and conditions carefully before placing an order. By placing an order, you agree to these terms.
2. Orders
2.1 When you place an order, you are making an offer to purchase a product from us under the terms and conditions of these terms.
2.2 We confirm your order via an automatic email. This is not yet a binding contract. The contract becomes final once we have accepted and processed your order.
3. Prices and Payments
3.1 All prices are in EUR (€) and include VAT. Shipping costs are listed separately and depend on the delivery address.
3.2 Payments are made through the available payment methods on the webshop (e.g., iDEAL, credit card, PayPal).
3.3 We reserve the right to change prices at any time, but prices at the time of order are binding.
4. Delivery
4.1 We aim to ship orders within the indicated processing time. The delivery time may vary depending on product availability and the chosen shipping method.
4.2 We are not responsible for delays caused by the carrier or unforeseen circumstances.
5. Returns and Refunds (Right of Withdrawal)
5.1 Right of Withdrawal: In accordance with European law, the consumer has the right to withdraw from the contract within 14 days of receiving the products without giving a reason. This applies to most products, except for personalized and custom-made items.
5.2 Return Conditions: To exercise the right of withdrawal, you must inform us within 14 days of receiving the product. The product must be returned in original condition and packaging and undamaged.
5.3 Exemptions: The right of withdrawal does not apply to personalized or custom-made products, unless they are defective or do not match the description on the website.
5.4 Return Costs: The cost of returning products is the responsibility of the customer, unless the product is defective.
5.5 Refund: After receiving the returned products, we will refund the payment within 14 days using the original payment method, provided the product is received in the correct condition.
6. Warranty and Defects
6.1 Legal Warranty: In accordance with European law, we offer a 2-year legal warranty on products that have defects or are not in conformity with the product description. This means that if you receive a defective product, you are entitled to a repair, replacement, or refund, depending on the situation.
6.2 Exclusions: The warranty does not cover:
- Normal wear and tear: Over time, products may naturally show signs of use or wear (e.g., fading fabric, softening of materials, etc.).
- Improper use: The warranty does not apply if the product is damaged or worn due to improper care or use, such as failing to follow the provided care instructions or using the product in a way that it was not intended for.
- Customer-induced damage: Damage caused by the customer (e.g., stains, tears, or misuse) is not covered under warranty.
6.3 Return Process: If the product is defective, please contact us within 7 days to arrange a return or replacement. We will assess the situation and determine whether the product qualifies for a repair, replacement, or refund.
7. Responsibility and Liability
7.1 We are not responsible for damage caused by improper use of the products. It is the customer's responsibility to use products properly and follow the provided instructions and warnings.
7.2 Our liability is limited to the amount you paid for the product. We are not liable for indirect damages such as loss of income or profits.
8. Payments and Security
8.1 All payments are processed through secure payment methods. We use modern encryption technology to protect your personal data and payments.
9. Privacy and Data Protection
9.1 We highly value your privacy. The personal data you provide when placing an order is used solely for processing your order and will never be shared with third parties without your consent.
9.2 You have the right to access, modify, or delete your personal data stored by us. Please refer to our Privacy Policy for more information.
10. Sales at Markets and Fairs
10.1 In addition to the online webshop, ARCANA Fantasy also sells at markets and fairs. Products sold at these events are subject to the same terms and conditions, but payment methods and product availability may vary.
10.2 The right of withdrawal applies to products purchased at markets and fairs, provided the product is in original condition and packaging and is not personalized.
11. Complaints and Disputes
11.1 If you have a complaint about a product or service, please contact us at [email]. We aim to resolve all complaints within 14 days.
11.2 Disputes: In the event of a dispute, you can use the European ODR platform (Online Dispute Resolution). For more information, visit the European Commission's website.
12. Applicable Law and Jurisdiction
12.1 These terms and conditions are governed by Dutch law. In the event of a dispute, the courts in the Netherlands shall have jurisdiction.
13. General Product Safety Regulation (GPSR) - Risk Assessment and Product Safety Information
13.1 At ARCANA fashion, we create unique, handmade accessories and apparel, using a wide range of carefully chosen materials. In compliance with the General Product Safety Regulation (GPSR) (EU) 2023/988, we thoroughly assess potential safety risks related to the materials used and the functionality of our products.
Our goal is to ensure that our customers can enjoy our creations with peace of mind. Please note that our products are not suitable for children under 3 years old. Many of our handmade items, such as small beads, buttons, and embellishments, pose potential choking hazards. We strongly recommend that products containing small parts be used under adult supervision and stored out of reach of young children.
13.2 Materials we use. Our products are crafted from a variety of high-quality materials, including:
- Fabrics: Velvet, cotton canvas, wool, acrylic, recycled upholstery fabrics, jacquard, and other premium textiles
- Embellishments: Beads (glass, crystal, wooden), decorative cords, lace, charms, embroidery threads, and metal findings
- Recycled and Reclaimed Materials: Including deadstock fabrics and second-hand materials
- Metal Components: Stainless steel, copper, aluminum, and other hypoallergenic metals
13.3 Care Instrutions. To keep your dicebag in the best condition, we recommend:
- Spot clean with a damp cloth or mild detergent.
- Avoid machine wash. If there is no way around it wash cold (max 30 degee celsius) , but know that some fabrics may shrink (cotton, linnen and other natural fibers). Please remove the charms from the drawstrings before machine washing to prevent damage.
- Air dry; avoid direct sunlight to prevent fading.
- Store away from sharp objects to prevent damage and out of reach of children.
13.4 Potential Risks and Mitigation Measures. Each material used in our products undergoes a thorough risk assessment to ensure the safety of our customers:
Fabrics
- Potential Risks: Skin irritation, especially from natural fibers like wool or mohair.
- Mitigation: Materials are selected for their quality, and care instructions are provided to minimize irritation and ensure safe use.
Recycled and Second-Hand Materials
- Potential Risks: Fabrics and materials sourced second-hand, such as reclaimed fabrics or deadstock materials, may come with unknown contents or chemical treatments that could pose risks. While these materials are carefully selected and inspected, the exact composition may not always be fully known. There is also the possibility that some fabrics have been exposed to previous wear and environmental factors, which could introduce unforeseen risks.
- Mitigation: We take extra care to inspect all second-hand materials to ensure they are safe, clean, and free from harmful substances. However, since the origin and treatment history of some fabrics may not be fully traceable, we recommend customers with allergies or sensitivities to take extra precautions. If you have specific concerns about the materials used in a product, please contact us directly.
Beads and Embellishments
- Potential Risks: Choking hazards from small parts and the potential for breakage of delicate items like glass beads.
- Mitigation: All beads, buttons, and embellishments are securely attached, and appropriate warnings are included for products with small parts. Adult supervision is recommended when these items are used by children.
Drawstrings and Adjustable Features
- Potential Risks: Drawstrings, straps, and adjustable features can present a strangulation risk if used improperly.
- Mitigation: Drawstrings and adjustable features are designed for comfort and safety. We advise that products with such features be used under adult supervision and not left within reach of young children.
Metal Components
- Potential Risks: Some of our products include metal components, such as copper, brass, or aluminum, which may cause allergic reactions, especially in individuals sensitive to nickel or other metals. Additionally, sharp edges or improperly finished metal parts could pose an injury risk.
- Mitigation: If you have a known metal allergy, we advise against purchasing products with metal parts to avoid any potential reactions. Please feel free to contact us for more details about the materials used in specific products.
Recycled and Reclaimed Materials
- Potential Risks: Unknown risks from materials of uncertain origin.
- Mitigation: All recycled or reclaimed materials undergo careful inspection and cleaning to ensure they meet safety standards.
13.5 Transparency and Safety Information. We are committed to providing clear and detailed information about the materials used in our products. Each item includes material descriptions and care instructions, with warnings for any potential risks. We encourage all customers to read the product information carefully before making a purchase.
13.6 Your Role in Product Safety. To ensure the safe use of our products, please:
- Follow the care instructions provided with each item.
- Supervise young children when using products with small parts, drawstrings, or metal components.
- Contact us if you have any questions or concerns about the materials or safety of any product.
13.7 Continuous Improvement. At ARCANA fashion, we continually evaluate and improve our materials and manufacturing processes to ensure that all of our creations are safe, sustainable, and of the highest quality. If you have any questions or need further details, please don’t hesitate to reach out.
13.8 For more information about the General Product Safety Regulation (GPSR), please visit the European Commission’s website. https://commission.europa.eu/business-economy-euro/doing-business-eu/eu-product-safety-and-labelling/product-safety_en
14. Contact Information
For any questions about the terms and conditions or other matters please contact us at ARCANA Fantasy:
arcana.fantasyfashion@gmail.com
Jonkheer van Rijckevorselstraat 50
5275 AC Den Dungen